Me: “Castle Home Inspections, this is Michelle, may I help you?”
Caller: “My Inspection Report is too short.”
Me: “I’m sorry. Did you say your inspection report was too short?”
Caller: “That’s right. I’m calling because there must be something missing from my report. It only has about 3 things that he saw. There must be a mistake. He must have forgotten something.”
Me: “I’ll just look that up for you.” (Pulls up report and reads through it quickly, TWICE) “Ma’am, my apologies. There doesn’t seem to be anything wrong with your inspection report. In fact, congratulations, because you have chosen a great house!”
Caller: “Are you sure? There’s nothing missing?”
Me: “Yes ma’am. Everything is here. There were very few items to report on that were not in good serviceable condition. Would you like me to have the Inspector call you to confirm his findings?”
Caller: “That won’t be necessary. Please tell him thank you. And thank you for your help. I will let my Realtor know that was all there was.”
……… TRUE STORY! Happened just a few weeks ago!
I’d love to say this is the normal, everyday routine phone call for the office. But it’s not. When my kids ask what I do, I joke and say “I….am a FIREMAN! I spend all day putting out fires and handling emergencies!” Luckily for me, my kids are a little older and they get the joke.
It does feel like that some days. We get it. Purchasing a new home is typically the single biggest purchase you will make. And while we deal with ALL the home Inspections, yours is the most important to YOU! And even the little things can seem like big things! And yes, I chuckled at that lady when I hung up. But I also shared the story and made it the topic for today’s blog… Because THAT’S HOW WE WANT EVERY BUYER TO FEEL! – “CONGRATULATIONS, because you have chosen a great house!” It’s the reason we work so hard, check and recheck, adapt and assist, and pick up the phone to put out the fires…we want you to feel 200% confident that yours is a “great house” too!
And there are all different types of buyers as well. Some jump right into a “fixer upper”, others want the “turn-key ready”, and still others want the “middle of the road”. Some order every service we offer, others choose the basics, and still others..just a single service. But, whatever the need, we are prepared to meet it.
I’m keeping this one short and sweet. Mostly, I just wanted to share the “perfect castle” story with you. Happy Thanksgiving to you and yours! – We are sincerely grateful for all of you!
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STL Home Inspector & Inspections – Castle Home Inspections
725 Mississippi Avenue, Crystal City
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Very thorough and professional. Left us with a very detailed report for the house. We worked with Steve and he was very accommodating to us as new homeowners and answered all of our questions. He really helped us learn a lot about the home … More we’re buying.
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They did a very good job got there on time and did a very good in depth inspection and even let us know what is okay to hold off on and what should be a priority even if it did not make it fail the inspection.
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These guys were amazing, they were referred to us by our Lendor who said they were the most thorough and trustworthy in the business. Boy were they right! Jack was extremely professional, while at the same time took his time explaining … More the ins and outs of why each inspection was important, how everyone worked together, what he was looking for, what they found and what to expect with those results. We had many questions, and walked out having learned more than we knew. This was our 1st new house- very exciting and nerve racking at the same time. Having Jack there made the process so simple and comforting. We had follow up questions the next morning and he was easy to reach and when we needed to follow up with more questions with our sewer inspector- the wonderful ladies in Jacks office were so sweet and had the contact information immediately. We are very thankful for Castle Home Inspections and feel so good about our move next week!!
If you need efficiency, honesty and accountability in your inspection, use Jack and his team- you won't regret it. -
Castle home inspection inspected my future home in a timely manner , was very detailed , i was informed of the quality of the home i was to purchase and the things that was of concern . Which helped me make the decision of buying the property … More
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Jack was a great source and wealth of knowledge about a house that has been in my family for generations. Very personable and helpful to my house buying journey. Would always go here for my inspections.
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Had Jack as our inspector. Great business and work ethic overall. He was patient with my husband and I as first time home buyers/owners (we asked SOOO much, sorry Jack!), and made sure we were well informed of every issue. The inspection … More itself was thorough and went above and beyond our expectations. We recommend them and will use their services again in the future if need be!
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